Returns & Exchanges

At OMTech, we stand behind the quality of our laser engraving equipment and offer a 30-day return window for all machines and accessories in their original condition. We strive to ensure your workshop is equipped with the right tools for your creative success.

1

Initiate Your Request

Contact our technical support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

2

Secure Packaging

Pack the item in its original wooden crate or heavy-duty box, ensuring all components, cables, and software are included to avoid restocking fees.

3

Ship to Service Center

Affix the provided RMA label to the exterior of the package and ship the unit via a trackable carrier to our designated inspection facility.

4

Inspection and Refund

Once our technicians verify the unit's condition and functionality, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing